Delivery & Returns.
We operate a Challenge 25 policy which means that if you, as a recipient of Shima products, if you are lucky enough to appear under 25 you can expect to be asked by our couriers to provide an acceptable form of ID. In these circumstances, we will contact you to rearrange delivery in accordance with these Terms and Conditions.
However, if the person who was unable to provide satisfactory ID is the person who placed the order we will cancel the order and our only liability to you will be to refund the purchase price of the products. As delivery will have been attempted we will not refund the delivery fee.
We have a 14-day return policy, which means you have 14 days after receiving your goods to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org.
You will be liable for the shipping costs when returning an item.
DAMAGES AND ISSUES
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can sort the issue and make it right, you must contact us within 14 days of receiving the products
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.